Issue Tracking

Report, track, and resolve issues quickly to minimize downtime and improve performance.

What It Does

The Issue Tracking feature turns problems into structured tickets so they can be resolved efficiently. Users can report faults or incidents (with optional photos and details) via the desktop or mobile app, tagging related assets or locations. Each issue is logged with a timestamp, status, and priority. Managers can then assign the issue to team members or external contractors, monitor progress, and update resolution notes in the system. All issue history is stored centrally, ensuring nothing gets lost in communication.

How It Works

Log Issues: Create a new issue entry with details like title, description, severity, and affected asset or location. Attach photos or documents as needed.
Assign & Notify: Assign the issue to an employee or team. The assignee receives a notification and can view the issue on their dashboard.
Update Status: As work progresses, technicians update the issue status (e.g., In Progress, Waiting on Parts, Completed). Each update is timestamped in the log.
Resolve & Close: Once resolved, mark the issue as Closed. The full history remains accessible for audits and future reference.

Why It Matters

Effective issue tracking helps organizations avoid costly downtime. By capturing and resolving problems quickly, teams can maintain higher uptime and productivity. In fact, industry best practices show that systematic issue management increases operational efficiency and reduces maintenance costs:contentReference[oaicite:8]{index=8}. Detailed logs provide accountability, making it easier to analyze root causes and prevent repeat incidents. Ultimately, streamlined issue resolution keeps people and equipment working safely and reliably.

Get Started with Issue Tracking

Stop letting issues slip through the cracks. Try MyAssetFlow and start resolving problems faster today.